Mission Statement

The Mater Hospital has the mission to deliver timely and compassionate medical services to our patients and their families to the highest possible standard through the provision of qualified staff, the most appropriate equipment and staff training programmes. The hospital also seeks to contain its cost of operation such that the cost of medical care charged to patients remain as low and affordable as possible to as many patients as possible and such that the viability of the hospital, employment and investment are maintained inline with the ethos of the Sisters of Mercy Kenya.

Vision Statement

The Mater Hospital is committed to be a leading healthcare provider in East and Central Africa and benchmark itself against the highest attainable world standards seeking continuous improvement.

Quality Objectives

Our quality Objectives are to continually improve the satisfaction of our patients with regard to:

• Effectiveness of service in meeting the needs of our patients
• The timeliness with which our services are offered

These objectives are evaluated through analysis of data obtained through patient evaluation, process performance and service non conformance.